Refund policy

Return Policy

Returns on items eligible for returns are accepted within 7 days of delivery date. Items must be returned unused. To request a return an item please email returns@cannaperiod.com and include your order information. The returner is responsible for all shipping charges on returns. 

No Returns on partnership products for more information: https://vivforyourv.com/pages/learn#shipping 

Late Returns

Any item returned after 7 days from delivery date is not eligible for refund.

Items Not Eligible for Return

Please note that we do not accept returns of any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. 

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuer.